Terms of service

Store: Chicealia
Legal Company: SARL L'HUITRIERE CHARENTAISE G-B
Registered Address: 7 Rue du Moulin, 17290 Ciré-d'Aunis, France
Email: contact@chicealia.com
Phone: +33 627703252
Legal Representative: Vanessa Brechoire
Company Registration Number (RCS): 803 564 129 R.C.S. La Rochelle

Welcome to Chicealia. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing any products.

1. Overview

This website is operated under the brand Chicealia by SARL L'HUITRIERE CHARENTAISE G-B. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Chicealia and its legal operating company, SARL L'HUITRIERE CHARENTAISE G-B. By accessing our website or purchasing from us, you agree to these Terms of Service and all policies referenced on this website.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained the necessary consent for any minor under your supervision to use this website. You agree not to use our website, products, or services for any unlawful purpose or in violation of applicable laws and regulations.

3. General Conditions

We reserve the right to refuse service, cancel orders, or terminate accounts whenever necessary to protect our business, customers, or comply with applicable legal obligations. Information transmitted through our website (excluding payment information) may pass through various networks. Payment information is always encrypted and processed securely through certified payment service providers.

4. Products and Pricing

All prices displayed on our website are shown in Euros (€) and include VAT where legally applicable unless otherwise stated. Product availability, pricing, descriptions, images, and specifications may be updated or modified without prior notice. While we make every effort to accurately display product colors, actual colors may vary depending on your screen or device settings.

5. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete. Payments are securely processed through trusted third-party payment providers. We do not store your complete payment card information. We reserve the right to refuse, cancel, or limit any order that appears fraudulent, unauthorized, or inconsistent with normal purchasing behavior.

6. Shipping and Delivery

  • Processing Time: Orders are typically prepared and dispatched within 1–2 business days after payment confirmation.
  • Estimated Delivery Times:
    • European Union & Switzerland: 8–10 business days
    • United Kingdom: 6–10 business days
    • South Africa: 8–12 business days
  • Shipping: Free shipping is available on qualifying orders over €30.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee. Eligible products may be returned within 60 days of delivery, subject to the conditions outlined in our Return & Refund Policy. Returned items must be unused, in their original condition, and meet our return eligibility requirements.

8. Accuracy of Information

We make every reasonable effort to ensure that the information presented on our website is accurate and up to date. However, occasional errors relating to pricing, descriptions, promotions, availability, or product information may occur. We reserve the right to correct such errors and update information without prior notice.

9. Intellectual Property

All content available on this website, including text, graphics, logos, product images, videos, icons, layouts, and software, is owned by or licensed to Chicealia and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Third-Party Services

Our website may utilize third-party providers, including payment processors, shipping companies, analytics providers, fraud prevention services, marketing platforms, and website hosting providers. These providers operate under their own terms of service and privacy policies.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Chicealia and SARL L'HUITRIERE CHARENTAISE G-B shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the relevant order.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of France, without prejudice to any mandatory consumer protection rights applicable in your country of residence.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the information below:

Chicealia
Legal Company: SARL L'HUITRIERE CHARENTAISE G-B
7 Rue du Moulin, 17290 Ciré-d'Aunis, France
Email: contact@chicealia.com
Phone: +33 627703252