Refund policy

Store: Chicealia
Legal Company: SARL L'HUITRIERE CHARENTAISE G-B
Registered Address: 7 Rue du Moulin, 17290 Ciré-d'Aunis, France
Email: contact@chicealia.com
Phone: +33 627703252
Legal Representative: Vanessa Brechoire
Company Registration Number (RCS): 803 564 129 R.C.S. La Rochelle

At Chicealia, we are dedicated to providing premium men's sleepwear designed for exceptional comfort, quality, and everyday relaxation. Your satisfaction is our top priority, and we strive to ensure every shopping experience exceeds your expectations. If you are not completely satisfied with your purchase, we are here to help.

1. 60-Day Money-Back Guarantee

We proudly offer a 60-day satisfaction guarantee on all eligible purchases. If you are not fully satisfied with your order, you may request a return within 60 days of receiving your package, subject to the conditions outlined in this Return & Refund Policy.

To qualify for a return, products must meet our return eligibility requirements and be returned in their original condition.

2. Return Eligibility

To be eligible for a return:

The item must be unworn, unused, unwashed, and in its original condition.
All original tags, packaging, and any included accessories must be returned with the product.
A valid proof of purchase, such as your order confirmation or order number, must be provided.

Items that do not meet these requirements may not qualify for a refund.

3. How to Start a Return

To initiate a return, please contact our customer support team at contact@chicealia.com with your order number and the reason for your return request. We will provide you with the appropriate return address and complete return instructions.

Please do not send any items back without first receiving return authorization from our support team.

4. Refund Process

Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different size or product, please return your eligible item for a refund and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number along with clear photographs of the issue so we can promptly arrange a replacement or refund where appropriate.

7. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once they have been opened or used. This may include underwear, intimate apparel, personal care items, or any products clearly identified as non-returnable on the product page, except where applicable consumer protection laws require otherwise.

8. Late or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received the funds:

Check your bank account again.
Contact your credit card issuer or payment provider, as refunds may require additional processing time before appearing in your account.
If your refund has still not arrived after 10 business days, please contact us at contact@chicealia.com.