Politique d’expédition

Store: Chicealia
Legal Company: SARL L'HUITRIERE CHARENTAISE G-B
Registered Address: 7 Rue du Moulin, 17290 Ciré-d'Aunis, France
Email: contact@chicealia.com
Phone: +33 627703252
Legal Representative: Vanessa Brechoire
Company Registration Number (RCS): 803 564 129 R.C.S. La Rochelle

At Chicealia, we are committed to providing a reliable, secure, and transparent shipping experience. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after successful payment authorization. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your shipment.

2. Shipping Times & Delivery Areas

We ship to multiple international destinations through trusted logistics partners.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery times are estimates only and may vary due to customs clearance, local courier operations, weather conditions, peak seasons, or other factors beyond our reasonable control.

3. Shipping Costs

Free Standard Shipping: Available on qualifying orders over €30.
Orders below €30: Shipping charges are calculated automatically during checkout before payment.

Where required by applicable law, prices displayed on our website include VAT.

4. Order Tracking

After your order has been shipped, you will automatically receive an email containing your shipment tracking information.

If you have not received your tracking email within 48 hours after your order has been dispatched, please contact us at contact@chicealia.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue promptly.

Chicealia is not responsible for delivery delays resulting from incorrect shipping information provided by the customer, customs inspections, courier delays, severe weather, force majeure events, or other circumstances beyond our reasonable control.

6. Shipping Address Accuracy

Please carefully verify your shipping address and contact information before completing your order. We cannot be responsible for orders shipped to incorrect addresses provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your shipping information before your order is dispatched.

7. Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.